Policies
Dizzy's Day Nursery has set policies and procedures in place the cover all aspects of the nursery. Full policies are available to parents during opening times from the nursery office. Some key policies have been summarised below.
Security
Security in the nursery is of paramount importance and we have policies in place to ensure the children's safety at all times. Visitors are by appointment only and we ask all parents and carers to ensure that when entering and leaving the nursery that they do not let other adults in unless there is a member of staff present to identify them. There is a security catch on the front door to make sure that children cannot open the door from the inside. Please make sure that you follow instructions for opening the door and that children are not taught to open the door themselves.
Admissions and Attendance
Dizzy's Day Nursery welcomes all children and families. We provide care for children aged 3 months to 11 years and are registered with Ofsted; EY233205.
Dizzy's Day Nursery provides full daycare, sessional daycare, funded preschool sessions and an Out of School Club. For full details of sessions offered and the Terms and Conditions that apply, please see the Nursery and/or Out of School Club Terms and Conditions and Registration forms.
Visits by parents and carers and children are both welcomed and encouraged prior to booking a place.
We endeavour to to be flexible with reference to children's attendance in order to meet each family's needs within the organisational structure of the nursery.
We must have all the completed registration forms with current, up to date information, before a child can start nursery.
Attendance at Dizzy's is non-compulsory, you do not have to attend sessions booked, however there is an expectation that you will inform nursery if your child is going to be absent. Please do this by telephone or email.
When you claim 'funded' sessions for your 2, 3, 4 year old child, please be aware that although attendance is non compulsory - there is an expectation that your child will usually attend the sessions claimed for. Please inform us if your child is going to be absent.
Dropping off and collecting children- When dropping off and collecting your child at the nursery we ask you to sign your child in and out. Your child will remain your responsibility until you have signed in and after you have signed out.
Children may only be collected by their named carer. If the named carer will not be collecting a child as normal, nursery must be notified in advance and be provided with a passport photograph and/or a password of whoever is collecting on behalf of the named carer so that staff can carry out necessary identity checks before releasing the child.
Complaints
Dizzy's Day Nursery has a full complaints policy. If you have a complaint or feel that there is an issue we should address please speak to your child’s room leader or the nursery manager.
It is important to us that you feel comfortable letting us know about anything which you are unhappy with.
However, if you feel unable to speak to us please contact Ofsted Early Years
our regulatory body at Ofsted Early Years on: 0300 1231231
